Refund Policy

Last Updated: July 24, 2026

At Hollyvera, customer satisfaction is our top priority. We want every customer to enjoy a positive shopping experience and feel confident when purchasing from us.

This Refund Policy explains our return, exchange, and refund process.

Returns

We accept returns within 30 days after your order has been delivered.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order information is required.

To request a return, please contact our customer support team before sending any items back:

📧 mankhaclamkhac7564@hotmail.com

Please do not return items without receiving return instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong product was received.
  • The product has a confirmed quality issue.

We recommend using a trackable shipping service when returning items.

Refund Process

Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • Your refund will be processed to your original payment method.
  • Refunds are usually completed within 5-10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days after delivery.

Please include:

  • Your order number
  • Photos or videos showing the issue
  • A brief description of the problem

Our team will review your request and provide the best solution, including a replacement or refund when applicable.

Order Cancellation

Orders may be canceled within 24 hours after purchase.

After this period, your order may have already entered processing and cannot be canceled.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to customer misuse
  • Products without original packaging
  • Items returned after the return period

Contact Us

If you have any questions about our Refund Policy, please contact us:

📧 mankhaclamkhac7564@hotmail.com

Thank you for choosing Hollyvera.

We appreciate your trust and are committed to providing quality products and excellent customer service. ❤️

Hollyvera — Bringing Special Moments To Life ✨